Français
Español
Deutsch
EnglishSTADÉLUM Contractual Information
General Terms and Conditions of Sale and Services
STADÉLUM — a brand operated by COMPTOIR ELECTRIQUE AQUITAIN
Version dated 7 September 2026
STADÉLUM products and services are intended for companies, tradespeople, installers, engineering firms, sports facility operators, associations, clubs, local authorities and other organisations acting in the course of their professional, associative, public or institutional activities. STADÉLUM does not sell to private individuals acting for personal purposes.
1 — Seller Identity
STADÉLUM is a brand operated by:
Simplified joint-stock company (SAS) with share capital of €874,590
Registered office: 19 rue de Fleurenne – 33290 Blanquefort – France
SIREN: 487 700 049
Bordeaux Trade and Companies Register: 487 700 049
EU VAT number: FR77 487700049
Email: contact@stadelum.com
Hereinafter referred to as “STADÉLUM” or the “Seller”.
2 — Eligible Customers
The products and services offered by STADÉLUM are exclusively intended for professional, associative, public or institutional purposes.
STADÉLUM serves in particular:
- companies and tradespeople;
- electrical installers;
- engineering firms;
- architects, project managers and contracting authorities;
- sports facility operators and managers;
- sports clubs and associations;
- local and regional authorities;
- public institutions and organisations;
- other organisations involved in the creation, renovation, operation or maintenance of sports facilities.
STADÉLUM does not market its products and services to individuals acting as consumers for personal purposes.
By placing an order, the Customer declares that they are acting for the purposes of their professional, associative, public or institutional activity.
STADÉLUM may request any supporting document enabling it to verify the Customer’s status and may refuse or cancel an order that does not correspond to the type of customer for which the website is intended.
If a specific mandatory legal provision should nevertheless apply to a Customer because of their legal status, such provision shall remain applicable notwithstanding any contrary provision of these Terms and Conditions.
3 — Purpose and Acceptance of the Terms and Conditions
These General Terms and Conditions of Sale and Services govern:
- the sale of luminaires, floodlights, equipment and accessories offered by STADÉLUM;
- orders placed on the website;
- orders placed on the basis of a quotation;
- preliminary studies;
- technical and photometric studies;
- additional services expressly ordered from STADÉLUM.
Any order or acceptance of a quotation implies the Customer’s acceptance of these Terms and Conditions.
Specific conditions appearing on a quotation, offer, contract or document expressly accepted by STADÉLUM shall prevail over these Terms and Conditions where they conflict with them.
For local authorities and other public entities, mandatory provisions applicable to public procurement and the contractual documents governing the relevant contract shall remain applicable.
4 — Products and Technical Information
STADÉLUM markets LED lighting solutions intended in particular for indoor and outdoor sports facilities.
The essential characteristics of the Products are stated in the product pages, technical datasheets, quotations and corresponding contractual documents.
Photographs, illustrations, 3D views and representations shown on the website are provided for illustrative purposes only. They do not replace the technical characteristics of the reference actually ordered.
Minor differences in appearance, finish or representation may exist without affecting the Product’s compliance with its contractual characteristics.
Technical values may be subject to the tolerances accepted for the components and products concerned.
In case of doubt regarding the suitability of a Product for a project, the Customer must contact STADÉLUM before placing an order.
5 — Installation, Connection and Commissioning
Products marketed by STADÉLUM are technical equipment that may require specific skills and authorisations for their installation, connection, programming, commissioning or adjustment.
The Customer’s professional, associative, public or institutional status does not mean that the Customer personally possesses the qualifications required to carry out such operations.
Where required by the nature of the Products, the Customer must entrust their installation to a qualified professional.
The Products must in particular be installed and used in accordance with:
- their technical datasheet;
- the manufacturer’s instructions;
- the characteristics of the electrical installation;
- good professional practice;
- applicable standards and regulations;
- the stated temperature and environmental conditions;
- the Product’s ingress protection rating;
- and, where a STADÉLUM study has been carried out, the layout, height, aiming and adjustment requirements set out in that study.
STADÉLUM shall not be liable for malfunction or insufficient performance resulting from installation, connection, adjustment, modification or use that does not comply with these requirements.
6 — Preliminary Studies
As part of a commercial enquiry, STADÉLUM may provide a preliminary study, preliminary sizing, an indicative bill of quantities, an initial equipment proposal or an initial technical approach to the project.
6.1 — Purpose of the Preliminary Study
The sole purpose of the preliminary study is to provide the Customer with an initial indication of a possible configuration.
It may in particular help estimate:
- a range of luminaires;
- an approximate number of luminaires;
- possible power ratings;
- a general layout;
- an initial budget estimate.
It is prepared on the basis of the information available at the time of the request, including plans, dimensions, photographs, heights, existing layouts, uses or objectives provided by the Customer.
6.2 — Indicative Nature
Quantities, power ratings, layouts, aiming directions and other data communicated as part of a preliminary study are provided for guidance only and may be amended following a full analysis of the project.
Unless expressly agreed in writing by STADÉLUM, the preliminary study does not guarantee:
- an average illuminance level;
- a specified lux level;
- uniformity;
- a glare level;
- a final installed power;
- a final number of luminaires;
- compliance with a standard or federation regulation;
- a sports classification or certification;
- compliance with specific specifications.
The preliminary study must not be used as an execution document.
6.3 — Orders Based on a Preliminary Study
A Customer who decides to order equipment solely on the basis of a preliminary study, without requesting a complete technical or photometric study, expressly acknowledges the indicative nature of that preliminary study.
No photometric performance shall be considered guaranteed unless expressly agreed in writing by STADÉLUM in a quotation or contractual document.
7 — Technical and Photometric Studies
To obtain an in-depth technical analysis of the project, the Customer may request a technical and/or photometric study from STADÉLUM.
This study constitutes a paid service and is subject to a specific quotation based on the project.
The study begins only after acceptance of the quotation and, where applicable, receipt of the deposit or corresponding price.
7.1 — Scope of the Study
Depending on the scope defined in the quotation, the study may include:
- the number and reference of luminaires;
- power ratings;
- optics;
- mounting heights;
- layout;
- aiming directions;
- total installed power;
- calculated average illuminance;
- minimum illuminance;
- uniformity;
- glare;
- light distribution;
- other expressly agreed criteria.
Only the items expressly provided for in the quotation form part of the service.
7.2 — Project Data
The study is carried out on the basis of data supplied by the Customer. The Customer is responsible for its accuracy and completeness.
Unless a site visit is expressly included in the quotation, STADÉLUM is not required to physically verify dimensions, heights, fixing points, pole locations, structural characteristics or any other data supplied.
Any change to these elements may affect the results of the study and require it to be updated.
7.3 — Scope and Effect of the Study
Unlike a preliminary study, the paid study constitutes a contractual service binding STADÉLUM within the limits of the scope, data, assumptions and objectives defined in the quotation and study report.
A photometric study nevertheless constitutes a simulation corresponding to a specific configuration.
The results assume strict compliance with:
- luminaire references;
- optics;
- heights;
- locations;
- aiming directions;
- tilt angles;
- settings;
- other parameters defined in the study.
Any change to the configuration studied may result in changes to the results.
A lux, uniformity, glare or any other performance value shall only constitute a contractual guarantee of result for the final installation where such commitment is expressly provided for in writing.
8 — Standards, Sports Regulations and Certifications
Where the Customer wishes to achieve an objective arising from a standard, federation regulation, sports classification or specific specification, the Customer must inform STADÉLUM before the study is carried out.
A STADÉLUM study does not in itself constitute certification, classification or official validation by a federation, local authority or any other third-party organisation.
Where obtaining a classification or certification requires an inspection, measurement, application file or validation by a competent body, this procedure remains separate from the STADÉLUM study unless otherwise expressly agreed.
9 — On-site Readings and Measurements
Values resulting from a photometric study are calculated values. They must be distinguished from measurements actually carried out on a completed installation.
Unless expressly stated in the quotation, photometric readings, on-site measurements, assistance with adjustments and site visits are not included in the study service.
They may be subject to an additional quotation.
10 — Intellectual Property of Studies
Studies, calculations, layout plans, simulations, diagrams, reports, adjustment documents and other documents produced by STADÉLUM remain protected by applicable intellectual property rights.
After full payment of the service, the Customer is authorised to use the documents provided for the performance of the project to which they relate and to share them with parties involved in that project.
They may not be marketed or reused for another project without STADÉLUM’s prior written consent.
Native files, source files, calculation files and internal tools used to produce the study are not provided to the Customer unless expressly stated in the quotation.
11 — Quotations and Orders
STADÉLUM quotations are valid for the period stated on them. Unless otherwise specified, their validity period is fifteen days from the date of issue.
Any modification requested by the Customer after acceptance may result in a change to the price, lead time or technical solution and may be subject to an additional quotation.
The Customer is responsible for the information entered when placing the order, including:
- references;
- quantities;
- billing details;
- delivery address;
- telephone number;
- email address.
STADÉLUM cannot be held liable for the consequences of incorrect information supplied by the Customer.
An order is considered accepted only after confirmation by STADÉLUM and fulfilment of any applicable payment conditions.
12 — Prices
Unless otherwise stated, prices are expressed in euros excluding VAT. VAT is applied at the legal rate in force.
Transport costs, studies, travel, readings, adjustments and other additional services are included in the price only when expressly stated.
Prices shown on a quotation are valid for its stated validity period.
In the event of an obvious pricing error, STADÉLUM shall inform the Customer before final acceptance of the order so that a corrected offer may be proposed.
13 — Payment
Payment methods offered may vary depending on the type of order and are those available on the website or stated in the quotation.
Orders placed on the STADÉLUM website may in particular be paid:
- by bank card;
- by PayPal;
- through the Stripe payment solution when offered during checkout;
- by bank transfer.
13.1 — Payment by Bank Card, Stripe or PayPal
In the event of payment by bank card, Stripe or PayPal, payment is made via the secure interface of the payment service provider offered during checkout.
STADÉLUM does not retain confidential banking information entered directly into the payment provider’s interface, subject to any features offered by the provider and expressly used by the Customer.
The order may be suspended or cancelled if payment is refused or fails through the bank or payment provider concerned.
13.2 — Payment by Bank Transfer
In the event of payment by bank transfer, the bank details required for payment are communicated to the Customer when ordering or on the relevant commercial document.
The Customer is invited to include the relevant order or quotation number in the bank transfer reference in order to allow identification of the payment.
Unless otherwise agreed, the order is processed only after the funds have actually been received in the bank account of COMPTOIR ELECTRIQUE AQUITAIN.
13.3 — Customers with an Account
For Customers holding an account with COMPTOIR ELECTRIQUE AQUITAIN, the applicable payment terms and deadlines are those set out in the account-opening conditions, quotation, order confirmation or invoice.
Where a deposit is required, STADÉLUM may suspend commencement of an order, study or service until the deposit has actually been received.
13.4 — Late Payment
For professional Customers subject to the French Commercial Code, any amount not paid by its due date automatically gives rise, without prior reminder, to late-payment penalties.
Unless a different rate has been validly agreed, the applicable rate corresponds to the interest rate applied by the European Central Bank to its most recent refinancing operation, increased by ten percentage points, without being lower than the applicable legal minimum.
Any professional in late payment is also automatically liable for a fixed recovery charge of €40.
Where the actual recovery costs incurred are higher, STADÉLUM may request additional compensation upon justification.
STADÉLUM may also suspend ongoing orders or services where invoices are overdue and unpaid.
For local authorities and public entities, specific rules relating to invoicing and payment of public procurement contracts remain applicable.
14 — Availability and Lead Times
Products are offered subject to availability and supply possibilities from manufacturers and suppliers.
Lead times begin once STADÉLUM has received:
- the final order;
- the information required to process it;
- the required payment or deposit.
Unless STADÉLUM expressly commits to a fixed date, the stated lead times are estimates.
A supplier delay or supply shortage not caused by STADÉLUM may result in a change to the expected lead time.
STADÉLUM shall inform the Customer as soon as reasonably possible when it becomes aware of a significant delay.
15 — Delivery, Transport and Receipt
Goods are delivered to the address provided by the Customer.
The Customer must ensure that access conditions allow delivery of the equipment ordered.
Unless otherwise contractually agreed and subject to mandatory applicable provisions, the risks associated with the goods are transferred to the Customer when they are handed over to the carrier.
Upon receipt, the Customer must immediately check:
- the apparent condition of the goods;
- the condition of the packaging;
- the number of packages;
- any missing items or damage.
Any apparent anomaly must be clearly noted on the carrier’s delivery document.
The Customer must also take the necessary steps with the carrier within the statutory deadlines and inform STADÉLUM promptly.
16 — Commercial Returns
Sales made under these Terms and Conditions do not benefit from a general right of withdrawal applicable to consumers.
This provision does not affect mandatory rights that may exceptionally apply to certain categories of Customers.
Apart from such provisions, no return for convenience, ordering error or change of project is accepted without STADÉLUM’s prior written approval.
Return procedures and any associated costs are specified when the return is authorised.
Products specially ordered, manufactured or configured for the Customer may be excluded from any commercial return where they comply with the order.
These provisions are independent of guarantees applicable to defective Products.
17 — Retention of Title
STADÉLUM retains ownership of the goods until full payment of the price, including principal and ancillary amounts.
The Customer undertakes to keep the goods in such a way that they can be identified until full payment has been made.
In the event of non-payment, STADÉLUM may exercise the rights arising from this retention-of-title clause under the conditions provided by applicable law.
This provision applies subject to any specific rules applicable to public entities.
18 — Statutory Warranties
Products sold benefit from applicable statutory warranties, including the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code.
The STADÉLUM commercial warranty defined below is separate from these statutory warranties and does not replace them.
The legal classification of a failure depends in particular on its cause and the circumstances of the case.
The mere occurrence of a breakdown, whether isolated or repeated, is not sufficient in itself to determine the existence or absence of a hidden defect, manufacturing defect or issue affecting a batch.
In the event of multiple or repeated failures, STADÉLUM may carry out, or arrange for, an analysis to identify their origin and any common cause.
19 — STADÉLUM Commercial Warranty
Unless specific conditions expressly apply to a particular reference, luminaires marketed by STADÉLUM benefit from a commercial warranty:
- five (5) years where their operating time is below 2,000 hours per year;
- three (3) years where their operating time is equal to or above 2,000 hours per year.
The warranty period starts on the Product delivery date.
To benefit from the five-year warranty beyond the third year, the Customer must be able to provide, at STADÉLUM’s request, any reasonably available evidence establishing use below 2,000 hours per year.
This may include programming data, lighting management records, operating-hour readings or any other relevant evidence where available.
19.1 — Scope of the Warranty
The commercial warranty covers proven defects originating in the Product, a covered component or its manufacture, under normal installation and operating conditions.
19.2 — Exclusions
The commercial warranty does not cover damage resulting in particular from:
- incorrect installation;
- incorrect connection;
- a non-compliant electrical installation;
- overvoltage or a power-supply issue;
- lightning;
- misuse;
- an environment incompatible with the Product’s characteristics;
- failure to comply with the ingress protection rating;
- failure to comply with operating temperatures;
- insufficient ventilation or heat dissipation;
- immersion or water ingress incompatible with the Product’s characteristics;
- impact or external damage;
- unauthorised intervention or modification likely to have caused the defect;
- lack of maintenance;
- normal wear or ageing of the Product.
19.3 — Warranty Period Following Repair
Repair or replacement of a Product or component under the commercial warranty does not start a new full warranty period and does not extend the original warranty period, unless otherwise agreed in writing by STADÉLUM or required by mandatory applicable law.
20 — After-sales Service Procedure
20.1 — After-sales Service Request
Any after-sales service request must be sent to: contact@stadelum.com
The Customer must in particular provide:
- the order number or invoice;
- the Product reference;
- the serial number, where applicable;
- a precise description of the failure;
- photographs or videos useful for diagnosis;
- information concerning installation, connection or power supply where requested by STADÉLUM.
20.2 — Opening of the Case
After reviewing the initial information, STADÉLUM informs the Customer that the case has been opened and explains the procedure to follow.
20.3 — Procedure Selected by STADÉLUM
After reviewing the case, STADÉLUM selects the after-sales procedure it considers technically most appropriate.
20.4 — No Automatic Replacement of the Complete Luminaire
Failure of a component does not automatically result in replacement of the complete luminaire.
Where normal operation of the Product can be restored under satisfactory technical conditions by replacing a component or subassembly, STADÉLUM may choose that solution.
20.5 — Removal, Reinstallation, Access Equipment and Labour
Unless otherwise agreed in writing, the STADÉLUM commercial warranty covers the Product or component recognised as defective.
It does not cover costs incurred to access the Product, remove it, repair it on site or recommission it.
The following costs are in particular excluded from the commercial warranty:
- travel;
- on-site diagnosis;
- labour;
- removal;
- reinstallation;
- connection;
- programming;
- adjustment;
- mobile elevated work platform hire;
- scaffolding;
- lifting;
- any other means of accessing the luminaire.
Where the particular circumstances of a case justify STADÉLUM contributing to certain costs, the principle and amount of such contribution must be agreed in writing in advance.
This limitation defines the scope of the commercial warranty and does not affect rights or liabilities arising from legal provisions that cannot be contractually excluded.
20.6 — Product Not Covered by the Warranty
Where diagnosis establishes that the malfunction is not covered by the warranty, STADÉLUM informs the Customer.
If the Product must be shipped back to the Customer, transport costs are then borne by the Customer.
Any paid repair or additional service is subject to prior information and, where necessary, a quotation.
21 — Liability
STADÉLUM is responsible for proper performance of its contractual obligations.
STADÉLUM shall not be liable for consequences resulting in particular from:
- incorrect or incomplete data supplied by the Customer;
- a change to the project after the study;
- failure to comply with the specified layout or settings;
- non-compliant installation;
- incorrect connection;
- improper use;
- intervention by a third party for whom STADÉLUM is not responsible.
For Customers acting as professionals and within the limits permitted by law, STADÉLUM shall not be liable for indirect damage such as operating losses, loss of turnover, loss of customers or loss of profit that does not constitute a direct consequence of a breach attributable to STADÉLUM.
Within the same limits and unless mandatory law provides otherwise, STADÉLUM’s contractual liability towards a professional Customer is limited to the amount excluding VAT of the order or service directly giving rise to the damage.
These limitations do not apply where prohibited by law.
22 — Force Majeure
Neither party shall be liable for failure to perform its obligations resulting from an event constituting force majeure within the meaning of Article 1218 of the French Civil Code.
Where the impediment is temporary, performance of the affected obligations shall be suspended for its duration, unless the resulting delay justifies termination of the contract.
Where the impediment is permanent, the consequences provided for under applicable law shall apply.
23 — Applicable Law and Dispute Resolution
These Terms and Conditions are governed by French law.
In the event of a dispute, the parties shall first attempt to reach an amicable solution.
For Customers who did not contract in the capacity of a trader, ordinary statutory rules governing jurisdiction remain applicable.
For public entities and contracts governed by public law, the jurisdictional rules specific to such contracts shall apply.
24 — Severability
If any provision of these Terms and Conditions is declared void, unenforceable or deemed unwritten, the remaining provisions shall remain fully effective insofar as they can continue to apply independently of the provision concerned.
STADÉLUM’s failure at any time to rely on a provision of these Terms and Conditions shall not constitute a waiver of its right to rely on that provision at a later date.